Returns Policy

1. Return window

You can return unused items within 30 days of delivery. Volt Club members have an extended 60-day window. Faulty or incorrect items can be returned at any reasonable time.

2. Condition

• Items must be unused and in their original packaging with any seals intact.
• Include all parts, covers, seals and fittings supplied.
• For safety, electrical items that have been powered up cannot be returned unless faulty.

3. How to return

Email support with your order number to start a return. We'll confirm the return address and, for faulty or incorrect items, provide a prepaid label. Please pack items so they arrive undamaged.

4. Faulty or damaged items

If an item arrives faulty or damaged, tell us within a reasonable time. We'll arrange a free return and a replacement or refund. A photo helps us resolve it faster.

5. Refunds on returns

Once we receive and check your return, we refund per our Refund Policy, usually within 5–10 business days. Change-of-mind return postage is your responsibility; faulty or incorrect item postage is on us.

6. Carriers and cross-border returns

We ship worldwide via our delivery carriers. For international returns, use a tracked service and mark the parcel as a returned item to avoid duties; any duties incurred on returns are not refundable.